We are just shipping out orders from the last week of August and some from the first week of September. If your order was placed after August 31 and you did not receive a tracking number please be patient as we are working on your order. Feel free to send us an email if you would still like us to check on your order. Orders from the 1st week September will likely ship the week of October 5th, orders from 2nd week of September will ship the week after that etc.
Our products are hand crafted by our woodworkers and are not mass produced. Please have patience as we work on your order. Current lead times as of September are approximately 4-5 weeks for machines and presses and 2-3 business days for aluminum foil tart and pie pans. We appreciate all of your orders and support during this time.
Office Hours: Mon-Thurs 9:30 a.m.-4:30 p.m CST Phone - 204-669-4320
If you are sending us sample pans, returned items or items for repair please contact us for Return Authorization number and instructions. Items without the RA number might not be accepted. (This is due to broker, duty and taxes charged to us by Canada Customs on improperly prepared shipping documents).
Closed on the following days:
- New Years Day - January 1
- Family Day - February 17
- Easter - April 10-12
- Victoria Day - May 18
- July 1 - Canada Day
- August 3 Terry Fox Day
- September 7 Labour Day
- October 12 Thanksgiving Day
- December 24,25,26
Please contact us using the contact form below .
Mailing Address: (for sending sample pie or tart pans)
Birds Hill Enterprises: 4462 Rebeck Road, Narol, Manitoba, Canada R1C 0C2
Sample pans should be packaged in a sturdy box to prevent crushing. For Canada Customs put value on declaration at $10.00 or less.